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Customer Service

Experience exceptional live customer service and dispatch that caters to your unique needs. Customize your orders effortlessly with us. Proudly recognized as a Canadian Choice Award winner for three consecutive years, we ensure your satisfaction with every interaction. Your preferences shape our service!

Delivery Options

On the GO Delivery focuses on delivering food, alcohol, groceries, and more. We offer dedicated delivery solutions for businesses, ensuring prompt, reliable, and affordable service tailored to your needs. Recently partnered with Direct-2-U specializing in rush, same-day and emergency courier services. Trust us for all your urgent delivery requirements.

Community

On the GO and Direct-2-U actively participates in community events, offering tailored delivery solutions for both large and small gatherings. Our commitment focuses on supporting local businesses and enhancing community strength, ensuring that every event is a success. Join us in fostering a vibrant local economy.

about us

On the GO Delivery is a family-owned and locally operated delivery service proudly serving Simcoe and Norfolk County. Originally founded in December 2019, the business was created to meet the need for reliable and professional delivery services. When the COVID-19 pandemic began, we adapted to better support local businesses and residents by ensuring essential goods and services were delivered directly to our community.

Rooted in Norfolk County, the owner and family are long-time residents who have actively contributed to local events, clubs, and organizations such as St. John’s Ambulance. With deep ties to farming and local business, the family understands the unique needs of the community they serve.

Our dedicated drivers and staff all live, work, and shop in Simcoe and Norfolk County, reinforcing our commitment to supporting the local economy and community growth. With the recent partnership with Direct-2-U, we can offer a wide range of services for both individuals and businesses, backed by live dispatchers and responsive customer support to ensure fast, reliable, and personalized service—direct to you.

Rush courier

Direct-2-U Emergency and Rush Courier Service is here when you need it most. From last-minute documents and medical supplies to urgent packages and parts, we specialize in getting your delivery where it needs to be—fast, safe, and reliable. As a family-owned, locally operated business, we understand the importance of trust and timing. That’s why we go the extra mile to make sure your items arrive on time, every time. When it just can’t wait, Direct-2-U is the courier service you can count on.

quick-sign

If you have documents that require an original signature, Immediate response or same day delivery, this is perfect for you. We can have your documents delivered, signed and returned the same day. This is a great service for Lawyers, Real estate agents, Mortgage brokers and more. Save time and money for you and your clients.

Food Delivery

On the GO Delivery brings your favorite meals straight to your door—fresh, fast, and reliable. Whether it’s dinner from a local restaurant, takeout for the family, or a quick bite on the go, we make sure your order arrives hot and on time. As a family-owned, locally operated business, we’re proud to support local restaurants while giving our customers a convenient, stress-free way to enjoy great food at home.


Pharmacy delivery and pick-ups

On the Go Pharmacy Delivery Service makes it simple and safe to get the medications you need—without leaving home. We provide secure prescription pick-up and delivery from your pharmacy straight to your door, with care, discretion, and reliability. Our service is fully compliant with the College of Pharmacists standards, ensuring your medications are handled responsibly and delivered safely.

spirits / wine / beer

On the Go Beer, Wine & Spirits Delivery brings your favorite drinks straight to your door—fast, safe, and convenient. Whether it’s a bottle of wine for dinner, a case of beer for the weekend, or premium spirits for a special occasion, we’ve got you covered. As an AGCO-licensed provider, we follow all responsible service guidelines and age-verification requirements, ensuring every delivery is handled with professionalism and care.

curb side pick ups

On the Go Curbside Pick-Up makes running errands easier than ever. Whether it’s groceries, takeout, parcels, household items, or anything else you need, we’ll pick it up safely and bring it straight to your car or your doorstep. Fast, convenient, and hassle-free, our service saves you time while keeping you comfortable and worry-free.

Marketplace Made Simple

On the GO– Facebook Marketplace Deliveries Made Easy. The perfect addition for both Sellers and Buyers. 

Bought or sold something on Facebook Marketplace, Graig's List, Carrot or any other platform? Let On the GO handle the delivery!

We specialize in safe, reliable, and affordable delivery of small to medium items across the community. Whether it’s household goods, electronics, or everyday essentials, our team ensures your items get from seller to buyer—quickly and hassle-free.

🚚 Fast & dependable delivery
📦 Perfect for small to medium items
🤝 Safe and professional service
💳 Convenient payment options

With On the GO, you don’t have to worry about coordinating pickups or finding time to meet. We make Facebook Marketplace transactions simple by bringing your items directly to your door.

From Marketplace to Your Doorstep.

Trusted partners

what makes us different

Customer services

On the GO: Delivery Made Simple

  • Fast, reliable, and direct from the store to your door

  • Live support via phone or email

  • Easy ordering online, by phone, or email

  • Pay conveniently at your doorstep

  • Professional, courteous drivers focused on deliveries

  • Affordable in-town and out-of-town rates

  • Pick-ups from multiple locations available

  • Contactless delivery for your safety

  • No hidden fees – what you see is what you pay

business services

On the GO Business Services

  • Live Dispatch & Customer Support: Real-time assistance for you and your customers.

  • Fully Compliant & Certified: Ontario College of Pharmacists compliant, A.G.C.O licensed, and SMART Serve certified.

  • Dedicated Delivery: Custom delivery service for your restaurant or business with your own merchant portal.

  • 100% Commission-Free: Keep all your earnings—no commission taken from your sales.

  • Flexible Payment Processing: Accept customer payments via phone, payment links, or online portal.

  • Business Support Services: Assistance with payment processors, printers, websites, hosting, and more.

  • Transparent Pricing: No hidden fees for you or your customers.

  • Brand Promotion: We feature your logo and links on our website and social media, plus promote your business for free.

  • No Contracts Ever: Enjoy full flexibility with zero long-term obligations.

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Do you have any Questions?


Give us a call or send an email